For shipped orders, we pack your gift box inside of a cushioned, corrugated shipping box. “Shipped on behalf of ,” your recipient’s name and address get printed on the address label.
We cushion wine bottles within a specialized insert and place them alongside your gift box. All items are sent together in the same shipping carton.
We do not accept returns on any of our products, you are welcome to give them away. Refunds will be charged back to the original form of payment in the case of cancellations of stock products. We have yet to refund a customer based on the condition or quality of the gift received so if you or your recipient are ever dissatisfied, we will make every effort to ensure your recipient gets a top quality product.
You will receive a tracking number for every gift shipped.
Cut floral bouquets are and shipped within the Metro Vancouver region only; We maintain a six-hour timeline to arrange bouquets and courier them to their final destination.
(Telephone orders and quantity custom orders are exempt from the discount as we set their price independently.)
You can specify a set of customizations and enclosures for your giftware to clients.
We store and track your promotional materials.
You can maintain an address book of clients you send gifts to throughout the year. Many of our customers will send a token upon meeting a new client or when starting a new contract; Consider gifts to mark project milestones, birthdays, anniversaries, as well as seasonally at Christmas or New Year.
Review our Corporate Benefits link page for full details.
Invoices are net ten (10) days from the date you place an order.
What is the timeline once I place my order?
Allow 24 hours for assembly and to process shipping. Within the province, our courier delivers within 1-2 business days and 2-3 days for the rest of Canada.
Phantom Couriers operates Monday to Friday 8:30 am – 5:00 pm; Extra charges for Saturday deliveries (by request only)
If you require faster service contact us and we will set your assembly and courier service to priority status (additional fees apply).
Submit your question.
CALL FOR SUPPORT
If you need immediate assistance contact us by phone, we are happy to help.
604-435-5845 or toll-free 1-855-838-6315